1. Definitions
- “The Purchaser” means any person or company to whom Harlie Doors has agreed to supply goods or materials.
- “The Supplier” means Charlie James Ltd (trading as Harlie Doors), Company Number 13329408.
- “The Contract” means the agreement between the Purchaser and the Supplier for the supply of goods or materials.
- “The Specification” includes all details, descriptions, drawings, and requirements provided by the Purchaser that are necessary for the supply of goods or materials.
- “Guarantee” means the 12-month guarantee period from the date of delivery of the goods.
2. Incorporation of Terms
These terms and conditions constitute part of the contract for supply. No alterations or additions shall be valid unless agreed upon in writing by a director of Charlie James Ltd.
3. Compliance with Specification
All goods and materials supplied under the contract shall conform to the Specification unless otherwise agreed in writing.
4. Material Characteristics and Specifications
Samples provided by Harlie Doors are for general reference only. Variations in color, size, thickness, or shape may occur. Technical information provided is based on manufacturer data and may not be guaranteed accurate. It is the Purchaser’s responsibility to specify exact product requirements. Harlie Doors does not provide advice on U Values, ventilation, or building regulations; Purchasers should seek independent advice as needed.
5. Ownership and Risk
Ownership of goods and materials supplied remains with Harlie Doors until full payment has been received. Risk of loss or damage passes to the Purchaser upon delivery or collection.
6. Pricing and Variation
Prices quoted are based on dimensions, quantities, and specifications provided at the time of order. Any changes or variations requested by the Purchaser that result in additional costs must be paid in full before delivery.
7. Delivery and Completion
- Delivery times quoted on the website are estimates. Harlie Doors will make reasonable efforts to ensure timely delivery but shall not be liable for delays beyond its control.
- Delivery charges are calculated based on the delivery location and will be displayed at checkout.
- The Purchaser is responsible for ensuring that someone is available to accept delivery at the specified address. Re-delivery charges may apply if delivery is unsuccessful due to Purchaser’s unavailability.
8. Payment Terms
- A 50% deposit is required upon placement of the order. Orders will not be processed until the deposit is received.
- The remaining balance is due 7 days prior to the estimated delivery date.
- Payment shall be made via bank transfer, credit, or debit card. Once the deposit is paid, the contract cannot be cancelled, and the deposit is non-refundable.
- Failure to make payment may result in interest charges and suspension of supply until all outstanding amounts are settled.
9. Guarantee and Defects
- Harlie Doors will rectify any defects due to faulty workmanship or materials reported within 48 hours of completion, at no cost to the Purchaser.
- No guarantee is provided regarding minor imperfections or glass condensation.
10. Limitation of Liability
- Harlie Doors endeavors to supply goods and materials of satisfactory quality but shall not be liable for any consequential losses unless covered by a manufacturer’s warranty.
11. Limitations to Warranty The warranty does not cover defects arising from improper installation, use, alterations, or external causes beyond Harlie Doors’ control.
12. Order Cancellation Harlie Doors reserves the right to cancel orders, in part or in full, without charge.
13. Online Sales
- Orders placed through Harlie Doors’ website constitute offers to purchase goods or materials. Acceptance of orders and completion of the contract is subject to availability and confirmation by Harlie Doors.
- Harlie Doors reserves the right to refuse or cancel any orders, including those that appear to be fraudulent or placed by unauthorized resellers.
- Product images and descriptions on the website are for illustrative purposes only. Actual products may vary slightly.
- Pricing on the website is in GBP (£) and includes applicable taxes unless stated otherwise. Delivery charges may apply and will be clearly indicated at checkout.
- While we strive to maintain accurate pricing and information, errors may occur. In such cases, Harlie Doors reserves the right to correct any errors and cancel orders affected by the error, with notification to the Purchaser.
- Promotional offers and discounts may have specific terms and conditions that apply. These will be clearly stated during the promotional period.
- The contract for sale is formed upon dispatch of the goods or materials to the Purchaser, unless otherwise agreed in writing.
14. Product Availability and Substitution
- All orders are subject to availability of goods or materials. In the event that a product is out of stock, Harlie Doors will notify the Purchaser and offer alternatives if available. If no suitable alternatives are available, a refund will be processed promptly.
15. Returns and Refunds
- Harlie Doors offers a [number]-day returns policy for unused and undamaged goods, starting from the date of delivery. Return shipping costs are the responsibility of the Purchaser unless the return is due to a fault or error on our part.
- To initiate a return, Purchasers must contact Harlie Doors to obtain a return authorization (RA) number. Goods returned without an RA number may not be accepted.
- Refunds will be processed within [number] days upon receipt and inspection of returned goods. Refunds will be issued via the original payment method.
16. Privacy and Data Protection
- Harlie Doors respects the privacy of its customers. Personal information provided during the ordering process will be used solely for processing orders, customer service, and as otherwise described in our Privacy Policy.
- By using our website, Purchasers consent to the collection, use, and storage of their personal information in accordance with our Privacy Policy.
17. Website Use
- The content of the Harlie Doors website is protected by copyright and intellectual property laws. Unauthorized use of any content or materials on the website is prohibited.
- Harlie Doors reserves the right to modify, suspend, or discontinue any aspect of the website or services at any time without notice.
18. Liability
- Harlie Doors shall not be liable for any indirect, consequential, or economic loss or damage arising out of the supply of goods or materials, except where such liability cannot be excluded by law.
19. Force Majeure
- Harlie Doors shall not be liable for any failure or delay in performing its obligations under these terms and conditions if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, or natural disasters.
20. Severability
- If any provision of these terms and conditions is deemed invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.
21. Entire Agreement
- These terms and conditions constitute the entire agreement between Harlie Doors and the Purchaser with respect to the supply of goods or materials and supersede all prior agreements, representations, and understandings, whether written or oral.
22. Amendments
- Harlie Doors reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Purchasers are advised to review these terms periodically for changes.
23. Contact Information
- For any questions or concerns regarding these terms and conditions, please contact Harlie Doors at info@harliedoors.co.uk
